Service for life
Reliability around the clock
All ELCO heating products are backed by our first class service teams, who are always up to date with the latest technology thanks to continuous training. With over 800 service technicians in the D-A-CH region, ELCO provides a unique service organisation that is available 24/7, 365 days a year, wherever you are. Our aim is to respond to all calls within 4 hours!
Faults in a heating system can cause serious damage to a building and discomfort for its occupants, especially during colder months of the year. In the event of any issues developing, immediate action should be taken and ELCO’s service technicians are always quick to respond, across all types of heating systems. This ensures any faults are rectified promptly and accurately, while addressing the need for any further measures. At the same time, we offer committed specialists the opportunity to develop their skills by undergoing in-depth education, for example to become a refrigeration technician.
First class service for reliability, safety and convenience
ELCO supports its partner companies and customers with first-class service - throughout the entire lifespan of the heating system. Our service begins with professional commissioning, as this is the only way to ensure that your heating system works efficiently and reliably right from the start. But our support doesn't end after the purchase: we place just as much emphasis on maintenance, repairs and system upgrades to ensure long-term safety and maximum comfort.
Whether extended warranty, free troubleshooting with original spare parts or flexible maintenance solutions - ELCO offers an unrivalled range of customised services. In an emergency, we even work with our partners to provide mobile heating systems to bridge outages. Our benchmark is your satisfaction - today, tomorrow and for many years to come.
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Professional commissioning & service through well-trained service engineers
High degree of reliability and long lifetime of the heating systems
Advise on conformity on legal regulations
Flexible, on-going maintenance and service packages for peace of mind
System upgrade with modern technology
Quick reaction and high availability of original replacement parts for first-time removal of faults
Wherever you are
As an organisation, we pride ourselves on our ability to prioritise customer service, efficiency and reliability. We also offer remote diagnostics and support services, allowing customers to troubleshoot issues and receive advice from a qualified technician over the phone or via a dedicated online portal.
Our main priority is to minimise impact in the event of a system malfunction, keep products in a safe working condition, and provide the best advice on running an efficient system. Furthermore, we advise customers on the most appropriate time to consider replacing a system.
Training
The professional knowledge and skills of our employees are an important part of our success. We actively promote and encourage training and further education for our employees. This helps our technicians stay up-to-date with new advances in technology and develop problem-solving skills, while providing opportunities for professional growth and advancement.
Education
A service technician for heat pumps will receive in-house education and field training for approximately 6 months to achieve governmental and industry qualifications, including service, repair and commissioning on electrical low-voltage installations and refrigerant technology.
